Terms & Conditions · Adeolagold Beauty Studio

TERMS & CONDITIONS

Adeolagold Beauty Studio
598 Holly Lane, Goodmayes, Ilford, IG3 9BF

These Terms & Conditions apply to all salon appointments, wig services, hair purchases and wig sales made through Adeolagold Beauty Studio.

1. BOOKING & APPOINTMENTS

  • All appointments must be booked in advance.
  • A booking is only confirmed once the required deposit or full payment has been received.
  • Please arrive on time for your appointment. Late arrival may reduce your service time or, where necessary, result in the appointment being cancelled.
  • If you are more than 15 minutes late, your appointment may be treated as cancelled and your deposit may be forfeited.
  • Please arrive with your hair prepared according to the requirements of your chosen service. Additional preparation may incur an additional charge.
  • Only the client receiving the service should attend the appointment unless agreed in advance.

2. DEPOSITS, PAYMENTS & CANCELLATIONS

  • Deposits are non-refundable but may be transferred to another appointment when sufficient notice is given.
  • Appointments cancelled or rescheduled with less than 48 hours’ notice may result in the deposit being forfeited.
  • Repeated cancellations or rescheduling may require full payment before another appointment can be booked.
  • The remaining balance must be paid before or on the day of the appointment.
  • Prices may vary depending on hair length, density, condition, styling requirements and additional work required.

3. WIG SERVICES

  • Clients are responsible for providing accurate information about their hair, lace and wig before booking.
  • Wig installations require the wig to be clean and suitable for installation unless a wig preparation service has been booked.
  • Wig revamps, customisation, colouring, bleaching and other alterations are assessed individually.
  • Once a wig has been altered or customised according to the client’s instructions, the service fee is non-refundable.
  • Clients should inform us before their appointment of any allergies, sensitivities or previous reactions to hair or beauty products.

4. HAIR & WIG SALES

  • All hair and wigs should be inspected by the customer before purchase where possible.
  • Once hair has been cut, coloured, chemically treated, installed, worn or otherwise altered, it cannot be returned for a refund.
  • Wigs that have been worn, altered, styled, cut, coloured, glued or customised are non-returnable.
  • Hair must be returned in its original condition and packaging for any return that is accepted.
  • Hair is a natural product and may have variations in texture, colour, density and curl pattern.
  • Slight variations between bundles or wigs are not automatically considered a defect.
  • Custom-made or personalised wigs cannot be returned unless they are faulty.

5. RETURNS & REFUNDS

  • Customers have the right to return eligible unused goods in accordance with applicable UK consumer law.
  • Items must be returned in their original condition and must not have been worn, altered, washed, coloured, cut or installed.
  • Refunds will be processed after the returned item has been received and inspected.
  • Delivery charges are non-refundable where permitted by law.
  • Faulty or incorrectly supplied items will be dealt with in accordance with your statutory consumer rights.

6. HAIR QUALITY

Our hair is a natural product. Texture, colour, density and movement can vary naturally between batches and individual bundles.

We provide product descriptions to help customers make informed choices. Customers are encouraged to contact us before purchasing if they require clarification about a particular texture, length or product.

7. CLIENT RESPONSIBILITY

Clients must provide accurate information when booking and disclose any relevant allergies, sensitivities or conditions that may affect the service.

Adeolagold Beauty Studio reserves the right to refuse or stop a service where we believe continuing could cause damage to the client’s hair, scalp, the product being worked on, or the health and safety of the client or stylist.

8. RESULTS & AFTERCARE

Hair services and wig results can vary depending on the client’s natural hair, the condition of the hair or wig, maintenance and aftercare.

Clients are responsible for following the aftercare advice provided after their appointment.

9. PHOTOGRAPHY & CONTENT

With the client’s permission, photographs or videos of completed hair services may be used by Adeolagold Beauty Studio for portfolio, website and social media purposes.

Clients may request that their image is not used for promotional purposes.

10. CHANGES TO THESE TERMS

Adeolagold Beauty Studio reserves the right to update these Terms & Conditions when necessary. The terms applicable at the time of booking or purchase will apply, subject to applicable UK law.

By booking an appointment or purchasing a product from Adeolagold Beauty Studio, you confirm that you have read and accepted these Terms & Conditions.

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